Shipping policy

Below you will find all the information about shipping and delivery for orders placed on our online store.

Order processing

Orders are processed and handed over to the courier within 1-2 working days of order confirmation. Orders placed at weekends or on public holidays are processed on the next working day.

Courier and tracking

Shipments are handled by an express courier. When your order ships, you will receive a confirmation email with a tracking code to follow your parcel until delivery.

Shipping costs

The shipping cost is €15.00 for Italy and €17.00 for all other countries, and is calculated automatically at checkout. Shipping is free for orders over €150.00.

Delivery times

Delivery takes approximately 2-4 working days within Italy, 4-7 working days to European countries and 7-15 working days to the rest of the world, from courier pickup. Delays caused by the courier, force majeure or particularly busy periods (sales, holidays) are beyond our control.

Delivery areas

We ship to Italy and to the rest of the world. Countries subject to international restrictions are excluded and cannot be selected at checkout.

Customs duties and taxes

For destinations outside the European Union, any customs duties, taxes and clearance charges are payable by the recipient and are not included in the product price or in the shipping cost. The amounts are set by the authorities of the destination country and are collected by the courier on delivery. If the parcel is refused because these charges have not been paid, any return costs may be charged to the Customer.

Failed delivery

If the recipient is absent, the courier will make a further delivery attempt or leave a notice with instructions for collection or redelivery. If the parcel is returned to sender due to failed collection, we will contact you to arrange a new shipment; any additional costs may be charged to the Customer.

Transport damage

If the parcel appears visibly damaged on delivery, we recommend accepting it with reservation or refusing it, and reporting it to us within 48 hours by writing to info@extra-large.it with a few photos attached: we will arrange a replacement or a refund.